[ascar]

Is it really rarely? I feel like I'm hearing about it all the time. The comments in this thread reenforce this feeling. Having to make it to HN frontpage to get support from Google seems also a much too common occurrence.

My assessment would be false positives are way too high and customer support is close to non-existent. And we're hearing only about a tiny fraction of the problems with the majority being stuck in customer support hell.

[duhast]

HM is a bubble with bias against Google. People here seem to believe that bashing this company publicly will somehow change how they operate.

Interestingly enough, back in the day Google used to be a darling of HN community. I suspect folks might be disappointed to see how things turned out at the end.

[kbenson]

It's almost as if over a decade or more if time that people can see the result of behavior they didn't see as problematic initially.

Or that google might have changed how they operate in small ways as they are steered differently.

Expecting any one person to still have the same opinion of any one other person a decade later might be asking a lot. It's nothing strange that a community of people would have differing thoughts on a whole company of people and product and policies.

[ipaddr]

Google was a hedge against Microsoft which was a hedge against IBM.

The tech world is always running from one monopoly to another.

People should think differently about Google because it is different and now has become the monopoly.

[egberts1]

Well, yeah. I too am in the bubble of realistic experience of having apps repeatedly pulled out from underneath me.

Excuse me for being in that bubble.

[michaelt]

> HM is a bubble with bias against Google.

It seems that way to you because the front pages of Reddit, HN and Twitter are Google's only support channels.

[nottorp]

> Interestingly enough, back in the day Google used to be a darling of HN community.

For example, back in the day Google search was useful. Things change, darlings go to the most hated list.