[rishav_sharan]

This is my experience as well. I am a PM in Edge team and we take user feedback in our app extremely seriously. There are entire teams which parse the user feedback and add bugs for them. All top feedback is expected to be fixed under a specific SLA and these metrics are often tracked at leadership level.

In fact, for a lot of feature teams fixing the top user feedback issues is often part of their OKRs.

So yeah, I don't know if there are groups in MS which really don't consider their users' feedback, but from what I know that isn't the common behavior.

MS has its faults - every megacorp will have its own share of warts, but this specific one, i am not sure I can believe.

[zaat]

Excuse me for the (unusually for me) negative attitude and ranting, but I for one would never even think about posting feedback to edge as it so aggressively user-hostile that I would never believe UX matter at all to anyone on board. Even the most common use case - downloading chrome - is a painful experience, which the browser serving you with tears all the way. Opening edge for the first time throws chain of undesired bold messages and then the NSFW msn.com.

Sometimes I have to open edge on multiple costumer servers, with new user profile in each of them and with no customization of the defaults in place. Terrible experience, multiple clicks to do what you came for in the first place, and then again serving you the delightful and stylish MSN homepage,

[niuzeta]

As someone _making_ those user feedbacks as an employee of MSFT, I've never felt heard nor taken seriously. Apathy from users is unfortunately earned by experiences. I'm glad your experiences have been better, and don't mean to generalize my experiences. I am however providing another datapoint.

[pantalaimon]

I guess the difference is that Microsoft actually has to compete for people to use Edge, whereas other products people are just forced to use by their employer like that dumpster fire that is Teams.