[busymom0]

You have a fair point but I disagree. However I also recognize that I can only be proven right or wrong when I am in those shoes at some very large scale. For now, I do get about 5-10 emails a day for all my apps combined and it’s been easily manageable.

However, the article we are talking about here is about Microsoft, a trillion dollar company treating some basic user feedback with zero value.

Amazon, another trillion dollar company has been outstanding to me whenever I reach out to their customer support chat (I have done that many times over the years). I get to chat to a human within a minute and they help me either resolve the issue or tell me why they can’t resolve the issue. If Amazon can do it, then there’s no reason why Microsoft can’t do it for basic user feedback.

Also are you really being productive if you are sending template response? A robot could do that.