[ack_complete]

From the perspective of someone not at Microsoft, it feels like part of the reason it's such a mess is because it's obviously really badly curated, to the point that the Feedback Hub app encourages it. Older versions of the Feedback Hub had categorization on the left so you would naturally browse into a category, but then they changed it to not very visible drop-downs and auto-suggested categories. The result is feedback goes to random categories and is never moved to the correct ones, nor is there a way to report miscategorized feedback. There is also still old feedback for bugs that were fixed in the Windows 10 pre-RTM previews, and even some that are just complete gibberish random characters.

Also, at one point they decided that upvoting problems would no longer be allowed. Instead, you were supposed to file your own report with your own logs. Good intention, except that it meant that everyone either filed their bugs as suggestions instead, or flooded the category with tons of dupes of the same bug.

Running a feedback system is hard, and there's value in having a feedback path that's more accessible to users than a bug database. However, Feedback Hub feels like users dumping feedback into a landfill, and the team then trying to sift through that landfill.