[crims0n]

The telco was providing the managed services in this case. That is interesting, so it sounds like this was a complete breakdown in the process somewhere. We weren’t doing it for fun or sport, we were doing it because it was the only way to effectively do our job.

[znpy]

I've been there but nowadays my policy is to let my employer/customer get hit with downtime if they don't provide me with ways to effectively do my work.

[Spooky23]

Absolutely — that’s nuts! I was in the managed services biz for some time, I can’t imagine facing our auditors having allowed third party contractors to do stuff like that.