[miguelmichelson]

I think the Zendesk article forgot us, take a look at a truly open source solution for CRM with live chat, knowledge base, video calls, API integrations, product tours, newsletters and more. https://github.com/chaskiq/chaskiq

[keithnz]

oh, this looks cool. Does this have a support "ticket" system? From what I can tell the conversations are about the closest thing to one?

[miguelmichelson]

Thanks!. Yes, in Chaskiq you have conversations like Tickets. You can tag them and assign them to the right agent (manually or automatically). You can also create your own plugins to extend the features.