[camgunz]

You're being really ungenerous here, saying their bug tracking system is "broken", their use of it is "elitist", they "don't care about bug reports" and they're guilty of "arrogance". I don't think you can substantiate any of this just from the fact that they use Trac.

You (well, maybe not you, but one) can also imagine all kinds of counter-arguments (not that I know if any of these are true or not):

- Devs would rather spend their time on development

- No one is inspired to move the system over

- They have automations or conventions built on Trac

- Their super users (prolific users, testers, and engineers) are all used to Trac

- People use RSS feeds (Trac has lots of RSS feeds) to stay informed or build other tools, which would all have to be migrated and might have incompatible formats

I encourage you to be more open-minded about the way others choose to work. We shouldn't overemphasize homogeneity in work processes. I also encourage you to be more generous with the words you choose.

[shmerl]

To clarify, I'm not saying it's arrogance in this particular case, but answering the above comment which claims there is no need for better bug reporting experience. That kind of attitude is arrogance I think.

All projects can have practical limitations and migrating the bug tracker is still work of course. But ignoring or even denying the fact that current experience is far from perfect is wrong.