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by hooande
1620 days ago
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It's so much easier to fill out a form than it is to talk to a human. I read faster than most people speak, and I can scan and review much faster via sight rather than voice. Talking to someone is valuable if I have questions or there is some uncertainty. Assuming that I know what I want and have no questions, it's much easier for me to order food online than to call a restaurant. Chat bots can only really search a database of documentation and frequently asked questions. Making one that has the benefits of talking to a human might be tantamount to AGI |
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I feel like this is where bots would do well - you can say "order me a burger with extra mayo and fries for pickup at 5pm" and it should negotiate all the minutiae for you. Doing this all manually requires a bunch of menu navigation. Maybe a phone bot is still a bad fit but doing something like this using your on-phone voice assistant or typing it into a text window feels reasonable.