[danuker]

> it might mean some really angry users

> a free offering

You see, anything free should be treated as a privilege, not expected to last forever. Have you considered what you can do when the free providers either kick the can, or start charging fair value?

[robertheadley]

Yes, but that isn't how support works. If you can avoid angry wrong people gumming up your support channels, the better.

[tinus_hn]

Or, if you’re done with the free project, you can just close the support channels.