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by jfim
1623 days ago
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> I had to fight NY Times like crazy (it was sign up online, call to cancel kind of thing). I had that issue several years ago with Sonic (the broadband provider). However, if you're in California, it should be possible to cancel a subscription by the same means that one subscribed to the service in the first place. For example, if one signed up online for a newspaper, they should be able to cancel online as well. This has been in place since July of 2018 I believe. New restrictions coming into effect in July 2022 require having a link or button to cancel a subscription as part of a customer's profile page, as well as notifying customers of an impending renewal for trials that have an extended free trial period. |
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