Fraud from Uber or fraud from the deliveries? I uninstalled Uber eats and rather drive to pick or use any other service than touch Uber. Uber eats was one of the nastiest apps with the absolute worst UX I have tried. Germany had a website pizza.de a decade earlier and they would send faxes in the backend and even that was better.
Even plain Uber keeps trial to sell me on their subscription every single ride.
Could you say more about the fraud problem? I've used Ubereats a few times a week for a couple of years and I don't think I've had a problem, though only ever in a tier 1 city.
Cities have tiers? Anyway, in San Francisco I order food and the driver doesn't move for an hour and a half. I call in to customer support, get another driver and he drives to the other side of the city before coming back and picking up my order (I paid for priority)
Not a fraud issue but in Miami over the break I ordered food from Uber eats, I got 5 different drivers who all got assigned then dropped the order.
> Anyway, in San Francisco I order food and the driver doesn't move for an hour and a half. I call in to customer support, get another driver and he drives to the other side of the city before coming back and picking up my order (I paid for priority)
Oh wow, that sucks. Not sure how I never experienced that, though when I was in SF I used it a bit less often than I do now (NY). If anything, I would've thought it would be way worse in NY: systems/platforms seem creakier here in general.
anecdotally i saw a huge dip in consistency across both ubereats and doordash in the back half of 2021. like orders taking 1+ hours greater than expected delivery. that being said, i've never had the problems you're citing with either on food delivery.
as for tiering, i think it's a rough estimate of the population density. getting delivery/drivers in suburbs is plain harder given their physical sparseness
Seems to work just like their car service then. Driver accepts the ride, sits there for 10 minutes, and then texts you asking you to cancel (they think I don't know it hurts their stats if they're the one to cancel).
Perhaps it won't hurt their statistics if you cancel their trip, since the driver has been waiting for you for ten minutes and he can do it with confidence. I already had a bad experience with a taxi when I was still ordering transportation services on https://www.bostonexecutivelimoservice.com/new-york-city-to-... . Then I was fifteen minutes late and notified the driver in advance, but my trip was canceled due to the fact that the workload of orders was oveloaded and every car was on the bill. Apparently they had the right to do this and simply canceled my trip, since the fault was on my part and the situation was not changed by the fact that I warned the driver that I would be late. Most likely you have a similar situation and there is nothing to worry about, just order another taxi.
I had a problem once but it turned out to be the restaurant's fault (they accepted my pick-up order, marked it as picked up and closed for the day before I got my food - all of this in the span of ~10 mins). I submitted a complaint via the app and Uber refunded me no questions asked. </shrug>
I read </shrug> as a self closing tag <shrug /> as human language is not necessarily valid XML. It is amazing how we "autocorrect" things as we read that we have to consciously stop and think what we did.
Even plain Uber keeps trial to sell me on their subscription every single ride.