[gnu6]

That's because you're not having a conversation, you're filling in fields in a form. You're lucky they let you use email instead of redirecting you to a web form that more rigidly enforces the method of interaction with them (which needs to die even more).

[prateekdayal]

Not always true. I have had conversations with a lot of companies and they genuinely wanted to talk and help but the top posting kept messing up the flow.

There certainly are companies that don't want to engage in conversations but there are quite a few out there that do care.