[evercast]

@OP Since the machine is new, I wonder if you talked to Apple support on the phone? Did they tell you to visit the service in person? Also, out of curiosity, how can you have multiple personal/professional Apple IDs? AFAIK you need to provide a separate phone number for each. It is not very easy to create multiple ones.

[adabaed]

Let's suppose they banned the account cause the information is already in use. No problem with that, but don't let me create the account in first place! And of course don't allow a user use it as main ID on a device if you know you ask a password for logging out. And as I said, calling for resetting a password? 2022 and a trillion dollar company.

[evercast]

Well….. it should be clear by now that this is not just about “resetting a password”. The instructions at https://support.apple.com/en-us/HT204106 provide quite a lot of options to follow, with the support call being last resort. Bugs happen, so why not tell them and let them help you first?