| > any person that doesn't deal with repeatable processes all the day Anyone that deals with people, no matter what all the training/literature/latest pop-industrial-psychology fad espews. >PDCA: Plan (see: "analyze data," i.e. read tea leaves (metrics)): impossible to do with people. Some try to get a "quick glance" via quantitative data, but that doesn't provide you anything practical, except ammo for political moves. People aren't processes. And any attempt to analyze them as a system is the peak of arrogance. Do: i.e. either go with your gut, allowing your intuition to navigate you, or go with policy/procedure/a process to cover your ass, and check off the "I'm adding value" box, so you can spend your mental energy on other schemes. Check: see: "Do." Either you know how a certain action/policy affected someone or you have to read "data" to figure it out. Average case, you redefine your metrics and massage the data to get the result you wanted, so... Act: you can use your results as ammo for political moves. Pat yourself on the back, have your assistant make a spreadsheet, and then hold a 30 minute jerk-off session/meeting with your superiors and fellow sycophants. Now that I'm really looking at it, this is already implemented by those who deal with people. |