[yholio]

Here's how true professionals would handle this:

"We recently became aware of some erroneous subscription renewals made by our platform and traced the root cause to a major bug in downstream database technology affecting a very small number of accounts. Nonetheless, we working hard with our database provider to resolve the issue.

In the meantime, if you are affected and believe you might have an unsolicited subscription, please contact our billing department by fax at 212-345...."

[jrootabega]

"Heh heh, by the time those suckers realize we didn't give them the last 4 digits of the phone number, we'll be on a plane to Belize!"

[kingcharles]

Actually had this recently when helping out a friend who was targeted by a shady debt collection company. The only way their lawyer would speak to us is through fax, in order to try to act as a barrier to anyone actually trying to dispute their bullshit.

[emodendroket]

When I moved out of Massachusetts I had to send a few faxes to state agencies! Well, it's not too painful with Hellofax I guess.

[kingcharles]

Yeah, thank god for free online fax gateways.

[aaronbrethorst]

I thought you were being serious until I got to this bit: "please contact our billing department by fax"

[handoflixue]

Aside from being more modern than to suggest a fax, that seems to be exactly what they did?

[partido3619463]

No they refunded everyone immediately.

[fouc]

The sheer unprofessionalism is astonishing. They're gonna put the whole business community to shame.

[cr3ative]

And then nobody is aware of the huge breaking change in a popular open source library. This isn't "professional", this is your legal team making things worse.