[quadrifoliate]

I totally understand your point of view, and you are not at fault at all. Anyone with a small business who's faced with the faceless, understaffed customer service at modern web companies would have done the same thing. I hope your issue gets resolved quickly.

IMO now that Twilio is a public company, they should be investing in better customer service. I am simply encouraging them to solve the actual problem in addition to unblocking you; hence the "also commit to...", not "instead commit to..."

I hope my comment is not used as justification to not solve your problem. That would be the very last thing I want.

[ChrisDutrow]

Oh no, I didn't take it that way. I just thought what you said was very interesting and wanted to provide more information and confirm that you were correct.