Hacker News new | ask | show | jobs
by yawaworht1978 1627 days ago
Some of them are literally a form linking to the faq part based on user input.

I think it's ok as a first step to route customer care cases, like "payments issue","delete account" etc, but nothing more granular than that.

That and link rot, when procedures have been updated, but the faq haven't. Infuriating.