[tombert]

I had a similar experience with an automated phone bot with my insurance company at one point. I had this very bizarre situation involving billing and a typically-not-covered medication in conjunction with a surgery. I figured that if I went as technically detailed as possible with everything, the bot would be confused and I would be transferred to a person, but the bot completely understood the question and answered it. No humans involved.

[ojilles]

How do you know that "no humans involved"? Was there something that clued you in on the fact that the responses were not from a human being?