[lgeorget]

I share the sentiment, I feel like if you have a long FAQ or list of help articles, a chatbot can actually make a good search engine. Contrarily to conventional search engines, it won't trip over synonyms or formulations not found as-is in the knowledge base.

[rchaud]

Chatbots aren't any more useful than a good search function on the documentation or the community message board.

[fault1]

I guess it depends on what you define as a chatbot. For example, semantic search that understands a natural language query, like google, is that a chat bot or a search function?