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by codegeek 1630 days ago
We have a chatbot on our marketing site but it says something like "I am a Bot. Once I ask you a couple of questions, I can connect you to a human. Is that ok ?".
3 comments

i like that better than fighting with a bot to trigger an actual human getting online. However, a few short questions and connect to human sounds like a form and a submit button.
But forms are so 2008. We need innovation for its own sake -- how else are the leads and techbros gonna justify their paycheck?
If the end result is getting to chat with a human, that's fine. But so many of these are just a different interface to search the FAQs, and the end result is to link to the FAQs. That's useless.
What happens if someone responds with, "No?"
'Ok, great! Let's get started! [Ten emojis]'

(Probably)