[nkrisc]

If your user base is large enough, some significant faction of your users are in fact “retarded un-learnable,” though I might have put it more delicately.

And when there’s money involved, there’s always incentive to cater to your lowest common denominator user.

I’ve watched many in-person and remote use testing sessions, some people just have no clue how to use technology, yet you still have to design apps and websites for them to use. These people aren’t necessarily dumb or anything like that, they just don’t understand technology.