[jptech]

I have been and still am a Zotero user. But I found it unfortunate that back in grad school many of my peers still used Mendeley. The school library even had workshops/classes in which they taught how to use the software. I found it ironic that despite paying loads of money to Elsevier for the journal subscriptions, they were advertising their software too!

[dredmorbius]

In all likelihood, Elsevier were subsidising or oturight funding those classes.

TANSTAFL. Especially in consumer technology "training", which is really sales-pipeline-building, and hooking addicts for life.

You might find FOIAing the library or univesity interesting, for contractual relationships.