I wish there were vastly more online resources and papers dedicated to this topic. Almost every community of value on the Internet degrades into a cesspool. HN is one of the lucky exceptions, although early users might not see it that way.
How can an online community avoid this? What techniques can be used? What technology can be used? What skills are needed? How should communities be organized and staffed?
I've run online communities with hundreds of thousands of active users. The problem as an owner was that as soon as I wasn't able to moderate it myself I had to hire volunteer moderators from within the userbase. I would slowly step back as this staff took over my workload, but as I created a hierarchy and promoted staff they would all become increasingly power-hungry and dictatorial, without exception. I would end up in a constant churn of having to ban the most senior staff (who would then turn into demons of revenge trying to burn down everything) and again promoting less staff who swore they would not become what they had despised.
HN is heavily moderated (unsubstantial comments are flagged or removed) and it only allows people who participate to downvote. A problem with Reddit is that everyone can downvote and it’s gamified so that you want to dogpile on certain posts (it’s easy to just downvote a heavily downvoted post without reading it.) HN on the other hand hides vote count and only starts to fade heavily downvoted posts.
How can an online community avoid this? What techniques can be used? What technology can be used? What skills are needed? How should communities be organized and staffed?
I've run online communities with hundreds of thousands of active users. The problem as an owner was that as soon as I wasn't able to moderate it myself I had to hire volunteer moderators from within the userbase. I would slowly step back as this staff took over my workload, but as I created a hierarchy and promoted staff they would all become increasingly power-hungry and dictatorial, without exception. I would end up in a constant churn of having to ban the most senior staff (who would then turn into demons of revenge trying to burn down everything) and again promoting less staff who swore they would not become what they had despised.
Surely there must be books on this shit?