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by xg15
1636 days ago
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> business does not serve customer's (expressed) needs, it serves customer's (revealed) buying behaviour. This is why I find business news headlines of the form "Milennials reject X" or "Customers want Y" so cynical: It's an euphemism to talk about market pressures and buying behaviour, not what customers consciously want. By the same logic, people "want" more drugs on the street. |
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