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by Silasdev 1637 days ago
Why do everyone seem to think that management does not have actual good intentions with measuring NPS as a KPI? The companies I've worked with have all had genuinely good intentions making the best possible experience for the user, because that is what ultimately wins in the end. If someone scores 1-6, you ask them to provide additional feedback, to learn from it - problem solved and everyone has all the info they need to go about their work.

There seems to be this idea that KPIs are evil and interpreted in vacuum. It's rarely like that.
2 comments
Ozzie_osman 1637 days ago
> There seems to be this idea that KPIs are evil and interpreted in vacuum.

Not just KPIs, but the Hackernews crowd seems to apply the same to management and corporations as a whole.

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dade_ 1637 days ago
20% of companies are knocking it out of the park, and 50% are nowhere near a leaderboard. I expect such folks are correct in their observation, but work for the 50%. Perhaps you work for one that is getting a promoter score.

My advice to friends looking for a job, ask them what their NPS is. The leaders in NPS are leaders in employee engagement. If they don’t know, or it’s bad and your role isn’t to make it better, look elsewhere.

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