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by analog31
1635 days ago
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These are some good insights, and I'm glad you're doing this work. And part of putting yourself in the mindset of the user is understanding that in many cases they are not using your software by choice, but because it stands between them and something that they need, such as a job, health care, personal finances, use of their car, and so forth. Often these things happen under moderately stressful circumstances. |
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