[jpeloquin]

Lack of personal connections and interactions? Developers don't see users struggle in person, users don't see developers hard at work. Perhaps there's no real hostility, merely a lack of understanding of each other's problems and context. Also, gathered feedback through software interfaces seems to inhibit mutual understanding, for all that it scales well.

Most of your examples are more about companies using software to control customers and shift to extracting value rather than providing value though, not really about developer hostility.