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by BlueTemplar
1635 days ago
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In the sense that you shouldn't be required to know how to use them to be a full-fledged citizen. (Last I checked, a whopping 20% of citizens had trouble using them.) This involves stopping considering "digitalization" as a cost-cutting measure - and it never was to start with anyway, if one of the goals was to maintain the same quality of service - real human beings are just so much better at it. |
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