| HN Mirror

Hi John!

I've actually had a Cloudflare account since 2018, but have never seriously used it for one reason or another. I also own NET shares that have treated me quite well (thanks). Anyways, I digress, but since you've taken the time to respond to me I decided to go digging on the Cloudflare website and see if I could find any policy or promises that could give some higher level of assurance (than what, I'm not entirely sure. Something more than GoDaddy, I suppose? Not that that's what I currently use).

During a somewhat thorough (though admittedly hasty) search of my account dashboard and the help center, the only related thing I could seem to find was this [0] support article which is only tangentially related. It also only seems secure from social engineering attacks because it does not actually reference any human contact. I did also click through 90% of the support contact form (which I'm glad exists!), for whatever that's worth.

Looking at any of the offerings available (Namecheap, GCP, etc), I'm honestly not even sure how to differentiate offerings (no one says they're insecure), except to maybe do basic reputation comparisons. Given the level at which I depend on my various services, it would be reassuring to hear something as extreme as needing a notarized letter for account recovery!

Maybe you can speak to this?

As a complete tangent (not targeted at you): it seems that getting details like this fleshed out is kind of impossible unless you're doing large B2B deals. Somewhat related, I've noticed a large trend towards companies that are difficult to get a hold of (you can see the litany of posts here on HN about it), and companies that pine over the little guys are few. Thinking on it, of the companies that did respond well to requests to support, I can't think of one I don't still use to this day.

Sorry for the wall of text! Thanks for taking a look.

[0] https://support.cloudflare.com/hc/en-us/articles/203471284-L...