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by PascLeRasc
1637 days ago
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Were you able to make any changes to the call center system? I feel like most banks wouldn't even be able to receive feedback like that - "you haven't been assigned the job code necessary to determine project priority, plus you have tasks in your queue already". I imagine that customers were calling for things like needing to update their info but the website wouldn't let them, and the call center tech had to manually enter their address into 3 web forms, is that about what it was? |
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