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by worker_thread
1636 days ago
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Absolutely, if you take pride in what you work on, you should definitely step in the shoes of the core users of your app - the lone gig worker. I used to deliver with UberEats, occasionally I would go to a restaurant that would refuse to let me use washrooms until I buy something on the menu. I didn't fuss about it because I'd go to next restaurant that would let me in. But I have seen drivers arguing and just walking out of the restaurant if they were refused access to a washroom. I raised this with UberEats casually and the customer support rep told me they can't do anything, it's the choice of the restaurant. But when COVID started, the situation worsened, majority of the restaurants including big national chains stopped delivery people from using the washrooms (at least in Toronto, Ontario). I happened to deliver around that time and I delivered for about a week and then I realized I couldn't hold my pee for longer times, and didn't want to use bottles to pee. This was a real problem and I can't believe it took Ontario more than a full year to pass the legislation in that regard [1]. What's even more sadder is this happened on upscale so-called Vegan restaurants, owners advertising fair food policies and organic products and customers ordering as per their convenience thinking they are doing great good by ordering from these places. None of the parties customer, owner or the platform knew that the food was being delivered at the price of human dignity under a very simple matter of common decency. A basic need to have access to a washroom was being denied. It is certainly the most ironical experience of my life. TL;DR : There are actual problems that needs to be discovered and solved because each party thriving in the gig economy thinks 'its not our problem'. This can happen a lot faster if some of the staff of these companies actually goes through the experience end to end. 1. https://toronto.ctvnews.ca/ontario-set-to-introduce-legislat.... |
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