|
|
|
|
|
|
by gnubardt
5399 days ago
|
|
|
You don't need to operate in the first tier of customer support to help them either. We have a forum that developers monitor & post to (http://forum.brightcove.com/brgh/?category.id=developers). It's easy and not disruptive to interact with customers this way and it has the advantage of serving as a record so future users with the same problem. Users help users too, it's not only developers posting. |
|
|