Hacker News new | ask | show | jobs
by phaylon 1640 days ago
Honestly, after running into the phone number requirement it's gonna be hard to get back my trust.

You required the phone number after you got all my account details. You wouldn't let me remove my account without first giving you my phone number. When I contacted your support to get you to delete my data, a simple back and forth like "you're gonna lose all your data!" and "I don't have any data" made them completely fail the Turing test. It's clear they don't really read what I was writing, they're just responding to whatever the first thought is that comes to their head.

I don't know if they're overworked, underpaid, or have quotas. Either way, none of the experience of trying to join an OSS development channel on Discord are in any way conductive towards trust. I mean, I couldn't even copy and paste the phone number requirement error message.