[norswap]

Why is the comment so unfair though? It's true that for many companies, customer support is a joke in poor taste compared to the profits brought in by said customers. And "appeal through HN" often seems like the only solution that will get you unstuck.

I think this event, and many others (and Stripe is very far from being the worse of the lot - looking at you Apple & Google) shows that these companies simply do not value their customers' peace of mind and are perfectly happy to send automated notices and perform automated takedowns without a (relevantly informed & powerful enough to act) human in the loop, and without the possibility of a meaningful appeal (that gives actual reasons and not "you have violated policies").

Automation can fail, but this begs the question of why this is automated in the first place, given the consequences. This is also not a business bringing in 100$ per month (though I will argue they also deserve respect, but I understand if they're not giving quite the same care as business bringing in hundreds of thousands or millions).