That would be nice to know, our non profit organization is struggling to get a Braintree account enabled and their customer support just doesn't answer us.
We used Braintree and during the time they were bought out by PayPal and all th terrible PayPal support was integrated. We could never reach a live person at Braintree again and ended up switching processors.
It's scary to think a processor can't answer a phone call but hold your entire business' money in their hands.
For what it's worth, we recently tried to get a new Braintree account set up (this summer) and ended up in the same situation. After a few months of trying to get in touch with them, a coworker of mine was told that Braintree is being integrated into PayPal and is no longer accepting new customers.
We ultimately had no other choice than to switch payment processors.
It's scary to think a processor can't answer a phone call but hold your entire business' money in their hands.