[lucb1e]

Your friend used a commercial service under contract for someone else for private purposes, and you conclude that therefore all password management software must be bad? This is definitely not what I have in mind when I recommend people to use a password manager.

And regardless, people should finally take this to heart:

If something is important to you, back it up in a format that you can read with offline software. I don't care if you store it on punch cards under your pillow or in The Cloud, so long as it's independent of the primary copy (such that you can access it regardless of access to the primary copy, and such that you don't need the original service to load the data in order to read it). It doesn't sound like that was the case for your friend.