[amima]

False positives are indeed a major problem with bigtech. Just got into the situation myself when I was traveling to France and wanted to order some food with Deliveroo. Their antifraud systems banned me without any option to prove my legitimacy. Needless to say I just normally wanted to order something to eat, and I later used Uber Eats without any problems. Permanent ban without procedure to correct antifraud false positive (most likely due to my bank card issued outside of France).

[amima]

Also, worth mentioning that I was banned after I have contacted the support because my orders were being rejected (this was my initial problem and the reason I contacted the support). It was the support team who banned me. This is a problem of its own: legitimate users should not be discouraged to contact the support.