[karmakaze]

I've been working at pairing culture companies for a good number of years now, initially in-person, but then increasingly remote with offices distributed in several cities. Tuple was such a great find, even in the earlier times when sometimes we had to wait for connections to establish (presumably from rapid growth/adoption). It is still amazingly good at what it does and each little new feature seems to be reading our minds about bothersome things. It's a clear sign that it's used internally and also that feedback is really used. I always try to fill out the end-of-sesson form/rating if I have anything specific to comment on.

The best improvement was the clunky 'observer'-party that wasn't easily able to become the 'driver'. I think I actually received a reply on that one, plainly stating that it's a well-known issue that's being actively worked on, and not long after it began working seamlessly. I was about to ask about shortcuts, as moving the mouse to the menubar to temp-mute (or hang-up at end of call) can be a bit awkward if your screen is the one being shared--I just looked and there are Hotkey settings, just no defaults. Great stuff.

There used to be some issues where leaving Tuple running for days/weeks(?) sometimes could have it consuming CPU while idling. I don't recall the OS-version specifics, but I've got into the habit of exiting and restarting it every day or so. The problems may have been fixed but I haven't tried leaving it running to find out. If there's a way of submitting diagnostics specifically for these sorts of issues, I'd like to know.

It all it's as close to a perfect product as I use on a daily basis. Even with one team member's internet that can get slow at times, dropping to 1080p makes the text a bit chunky but still readable and able to follow along.