[yoda_sl]

It's hard to believe that so many business are complaining about Yelp if nothing was wrong... If what you are saying is true then the only conclusion is that the algorithm used has a major flaw but Yelp doesn't want either to acknowledge it or fix it. I believe that they rather don't want to fix it so it help their true business of selling ads.

Anyway Yelp overall business practices and customer/business support is flaky at best, and a scam at worst. "freedom of speech" has not the same meaning when you are at Yelp.

[bkbleikamp]

There are significantly more stories of businesses having a great experience with Yelp than a bad one. But it's not exactly a great story for the Chicago Tribune to highlight all of those businesses.

What does it say to you that a judge threw the case out?

[josephcooney]

Really? I've only ever heard bad things. Can you provide examples?

[megablast]

I don't think so, people running businesses hate seeing negative reviews about themselves. No matter what Yelp did, nothing is going to change that fact, and nothing will put it right in the minds of those being criticized.

[pbreit]

It's not hard at all to believe that businesses would complain about a review site that is working perfectly. Would you be willing o disclose your parents' business so hat we can analyze the hidden reviews?