[complypls]

The context is important: if you deal with user support (especially in the context of privacy) then someone quoting law at you is a huge red flag for an impending nightmare. I’ve dealt with irate users who actually did go as far as to file lawsuits and the email from this “study” activated my fight or flight response because of how much it (unintentionally?) mirrors the way angry litigious internet users communicate. The only worse phrase to read is “free speech”.