Things like poor customer service (the OP that we're commenting on right now), limited POPs [0], low service quotas with unpredictable results if you hit them [1], limited services (limited instance types, no long tail of value-add services), requiring manual tickets for things that hyperscalers have fully automated, etc. Things of that nature. These are things that stem directly from being a very small hosting company, and that you won't see at a hyperscaler.
[0] Linode got DDOS'ed literally entirely off the Internet in December 2016. You can't take AWS down with a DDOS. You can take down an individual customer server but you can't take AWS offline with a DDOS.
[0] Linode got DDOS'ed literally entirely off the Internet in December 2016. You can't take AWS down with a DDOS. You can take down an individual customer server but you can't take AWS offline with a DDOS.
[1] https://news.ycombinator.com/item?id=20064169