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by implying 1645 days ago
Digitalocean will automatically lock any account I create, because of an (admitted!) false positive in their fraud software. Literally any IP, any credit card, any email address I use- seconds after taking out a test deposit on the card, the account is locked.

Every time I've messaged support for an account lock, 24 hours later I'm informed it was a false positive and the account is unlocked. Needless to say, this does not inspire confidence that my resources are going to be kept up and running past Kafkaesque fraud monitoring systems
3 comments
usr1106 1645 days ago
> Every time I've messaged support for an account lock, 24 hours later I'm informed it was a false positive and the account is unlocked.

Sounds like good customer service to me ;) I tried to open an account with Oracle cloud and it rejected my credit card. They never even answered to my messages.

Well, I was not overly convinced I want to do business with Oracle anyway, so now AWS charges the same card every month. Oracle seemed somewhat cheaper for the use case, but nothing that kills me.

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ffhhj 1645 days ago
Sorry for that Mr. '); DROP TABLE...
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cheschire 1645 days ago
Little Bobby Tables, we call him.
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nitn 1645 days ago
Can confirm. I created an account for a client but I was using a VPN to avoid conflicting with my own personal account.

It was blocked but DO unlocked it once I explained it in an email to them.

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