[chrisin2d]

I lived in the Netherlands and admired how they offer a SSO service called DigiD for most—if not all—national and municipal services: personal tax, business tax, healthcare, pension, water, garbage, police and many other service portals. Yes, there is a nice online police portal where you can digitally file a police report, get a declaration for insurance, and ask questions.

You also get a digital inbox—Berichtenbox—to organize and centralize all communications from those agencies.

It is difficult to overstate how much life is made better when the government is well-organized and that organization is exposed to you through good UX. I'm now back in the US, it's been 2+ weeks since my renewed passport was supposed to have been mailed to me, and no one at the State Department knows anything.

[dzhiurgis]

Not having to depend on phone numbers would be so good, especially for citizen mobility.