[retbull]

Reading this is making me sick. I am working on leaving my large company for a start up for this exact reason. Something as simple as changing a tag on a server requires submitting a request -> waiting for the reply that they are working on it -> getting someone contacting you 1-3 days later -> Confirming the changes you want -> finding the changes in place the next day -> telling them the ticket is closed.

[notreallyserio]

You missed some steps between confirming and finding: seeing that it was done wrong, reporting that, wait 1-3 days for a response, repeat at least once.

[retbull]

:(