[mellosouls]

I agree with this, but

a) such a requirement should be clearly documented - is it? A reference would be useful.

b) there is still the issue (raised repeatedly on here) of the lack of ability to contact human beings when things go wrong.

[julianilson]

Exactly! Especially when they explicitly tell you that they'll get back to you by the end of the next business day, and then NEVER do.

[RobRivera]

re: b) - I think thats a feature not a bug