Hacker News new | ask | show | jobs
by _pmf_ 1652 days ago
A support forum for a commercial product is not a "community".
2 comments

I disagree. If users can comment/contribute, and it's not just a private direct line to support, then people will start to hang out and talk and learn about each other, and that's a community, no matter the subject.
#offtopic channels attached to otherwise strictly topic-oriented chat servers can build up quite a community.