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by Ensorceled 1654 days ago
> Outrage is the easy response. Empathy and learning is the valuable one.

I'm outraged that AWS, as a company policy, continues to lie about the status of their systems during outages, making it hard for me to communicate to my stakeholders.

Empathy? For AWS? AWS is part a mega corporation that is closing in on 2 TRILLION dollars in market cap. It's not a person. I can empathize with individuals who work for AWS but it's weird to ask us to have empathy for a massive faceless, ruthless, relentless, multinational juggernaut.
2 comments
ithkuil 1654 days ago
My reading of GP's comment is that the empathy should be directed towards AWS' team, the people who are building the system and handling the fallout, not AWS the corporate entity.

I may be wrong, but I try to apply the https://en.m.wikipedia.org/wiki/Principle_of_charity

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Ensorceled 1652 days ago
The very first line of the comment is:

> Complex systems are really really hard. I'm not a big fan of seeing all these folks bash AWS for this,

The rest is support for the organization and the complexity of their product offering.

The only line that is about supporting or empathy for the staff is the last sentence:

> Hugs to the AWS team, and good learnings for everyone.

I don't think I'm out of line or stretching here.

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Jgrubb 1654 days ago
It seems obvious to me that they're specifically talking about having empathy for the people who work there, the people who designed and built these systems and yes, empathy even for the people who might not be sure what to put on their absolutely humongous status page until they're sure.
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Ensorceled 1654 days ago
But I don’t see people attacking the AWS team, at worst the “VP” who has to approve changes to the dashboard. That’s management and that “VP” is paid a lot.
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