[daguava]

You've written up my thoughts better than I can express them myself - I think what people get really stuck on when something like this happens is the 'can I solve this myself?' aspect.

A wait for X provider to fix it for you situation is infinitely more stressful than an 'I have played myself, I will now take action' situation.

Situations out of your (immediate) resolution control feel infinitely worse, even if the customer impact in practice of your fault vs cloud fault is the same.

[dalyons]

For me it’s the opposite… aws outages are much less stressful than my own because I know there’s nothing I/we can do about it, they have smart people working on it, and it will be fixed when it’s fixed

[electroly]

I couldn't possibly disagree more strongly with this. I used to drive frantically to the office to work on servers in emergency situations, and if our small team couldn't solve it, there was nobody else to help us. The weight of the outage was entirely on our shoulders. Now I relax and refresh a status page.