[nwallin]

So -- ctrl-f "Dash" only produces four results and it's hidden away in the bottom of the page. It's false to claim that even 20% of the post mortem is addressing the failure of the dashboard.

The problem is that the dashboard requires VP approval to be updated. Which is broken. The dashboard should be automatic. The dashboard should update before even a single member of the AWS team knows there's something wrong.

[hunter2_]

Is it typical for orgs (the whole spectrum: IT departments everywhere, telecom, SaaS, maybe even status of non-technical services) to have automatic downtime messaging that doesn't need a human set of eyes to approve it first?