[heywintermute]

>It seems like the model is to have a slick UI and hire contractors from India with second rate English skills handle the grunt work

Seems more and more common unfortunately

[smsm42]

The obvious thing for local good mortgage brokers/originators to hire some UX designers and get themselves a slick ui too. And yet, for a lot of them the UI is atrocious. It can't be that expensive, so it looks like they just do not care.